The Relentless Rise
We've Got You Covered
Shipping & Returns
Every order is made just for you. Here's exactly what to expect from the moment you place your order to the moment it arrives at your door.
How Print-on-Demand Works
Every Relentless Rise product is made to order. We don't hold inventory — your item is printed specifically for you when you place your order. This means zero waste, consistent quality, and no out-of-stock situations on our core line.
What this means for you: Your order has two phases — Production (2–5 business days to print and prepare) and Shipping (delivery time after it ships). Total delivery = Production + Shipping time.
Shipping Times & Rates
| Method | Production | Delivery | Total Est. | Cost |
|---|---|---|---|---|
| Standard (US) | 2–5 bus. days | 3–5 bus. days | 5–10 bus. days | Free over $75 / $4.75 under |
| Expedited (US) | 2–3 bus. days | 2–3 bus. days | 4–6 bus. days | $12.99 |
| Priority (US) | 1–2 bus. days | 1–2 bus. days | 2–4 bus. days | $24.99 |
| Canada | 2–5 bus. days | 5–10 bus. days | 7–15 bus. days | $9.99–$14.99 |
| International | 2–5 bus. days | 10–20 bus. days | 12–25 bus. days | $14.99–$29.99 |
Free Shipping: All US orders over $75 ship free — automatically applied at checkout. No code needed.
Order Tracking
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Confirmation Email
You'll receive an order confirmation immediately after purchase. Check your spam folder if you don't see it within a few minutes.
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Shipping Notification
Once your order ships you'll receive an email with your tracking number and a link to follow your package in real time.
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Delivery
Most carriers will send a final delivery notification. If you miss the delivery, check with your local post office or carrier hub.
Returns & Exchanges
Important: Because every item is made to order specifically for you, we cannot accept returns for buyer's remorse or incorrect size selection. Please use our sizing guide carefully before ordering.
However, we stand behind our products 100%. If something goes wrong on our end, we will make it right — no questions asked.
| Situation | Our Policy | Resolution Time |
|---|---|---|
| Defective / damaged item | Full replacement or refund | 1–3 business days |
| Wrong item sent | Full replacement + free shipping | 1–3 business days |
| Print quality issue | Replacement or store credit | 2–5 business days |
| Lost in transit | Replacement after carrier investigation | 5–10 business days |
| Wrong size ordered | Not eligible for return | N/A |
| Change of mind | Not eligible for return | N/A |
How to Report an Issue
Step 1 — Email Us
Send an email to support@relentlessriseusa.com within 14 days of delivery.
Step 2 — Include These Details
Your order number, a clear photo of the issue, and your preferred resolution (replacement or refund).
Step 3 — We Handle It
We'll respond within 1 business day and get your replacement or refund processed immediately.
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Contact Support
support@relentlessriseusa.com
Response time: within 24 hours on business days. We're real people who care about your order. We won't leave you hanging.